Contact PiFi | Smart Pet Feeder Support & Sales

Contact Us

Have a question about your PiFi feeder? Curious how it fits into your pet’s daily routine? Or need help with an order? You’re in the right place.

At MyPiFi, your pet’s comfort, safety, and well-being always come first. Our friendly support team is here to help you feel confident using your PiFi and to make everyday feeding easier, smarter, and stress-free.

How Can We Help?

Whether you’re setting up your PiFi for the first time, checking on an order, or troubleshooting a feature, we’re happy to help. Choose the option below that works best for you.

Have a quick question or want to share feedback? Send us an email anytime at:
support@mypifi.com
We do our best to reply within 24–48 hours, Monday through Friday. You’ll always hear back from a real, caring human who understands pets.
support@mypifi.com

Monday – Sunday: 8AM – 7PM (PST)
For product support, setup questions, or order-related help, submitting a support ticket is the fastest way to get personalized assistance.
To help us take great care of you (and your pet), please include:
- Your name and email address
- Your order number, if available
- Your PiFi feeder serial number, if applicable
- A short description of what’s going on
These details help our team quickly understand your situation and provide clear, reliable solutions.
Support Hours
Our support team is available:
Monday–Friday, 9am–5pm PST
Messages sent outside of business hours will be answered as soon as we’re back — usually the next business day.

Your Pet’s Safety & Your Privacy

We know how important trust is when it comes to your pet and your personal information. Any details you share with us are used only to support you and your PiFi device.

We never sell or share your information. You can learn more by visiting our Privacy Policy.