Refund-Return Policy

Last updated: Feb 6 2026

We know how much your pet means to you. That’s why we want every MyPiFi experience to feel safe, stress free, and full of confidence. From the very first meal to every day after, we’re here to support you.

If something doesn’t feel right, reach out. We’ll help you figure out the best next step.

Our 30 Day Money Back Promise

Every MyPiFi product purchased directly from www.mypifi.com comes with a 30 day money back guarantee.

You have 30 days from the day your order arrives to decide if MyPiFi is the right fit for you and your pet. No pressure. Just peace of mind.

[MyPiFi to confirm] Does the 30 day window start from the delivery date or the order date?

How to Start a Return

Starting a return is simple. Email our support team within the 30 day window.

• Email: support@mypifi.com
• Subject: Return Request, Order #[INSERT ORDER NUMBER]

Please include the following in your email:

• Your order number
• The email address used to place the order
• A short note explaining why you’d like to return

[MyPiFi to confirm] Is this the correct support email? Is there a preferred subject format?

Return Conditions

To help us keep every pet safe and every product reliable, returned items should be in reasonable condition and include all original components.

Original components may include:

• Feeder unit
• Power cable(s)
• Accessories
• Manuals or inserts

Items returned with missing parts, heavy damage, or signs of misuse may not qualify for a full refund.

[MyPiFi to confirm] Are original boxes required, or only the core components?

Return Shipping

Once your return request is approved, we will email you with return instructions.

Unless otherwise stated:

• Return shipping costs may be the responsibility of the customer
• Original shipping fees are non refundable

[MyPiFi to confirm] Who pays return shipping? Are there any exceptions?

Refunds and Processing Time

After we receive and inspect your return:

• Approved refunds are issued to the original payment method
• Please allow [INSERT X to Y BUSINESS DAYS] for the refund to appear, depending on your bank or payment provider

We’ll do our best to keep you informed along the way.

[MyPiFi to confirm] What refund processing timeline should we publish?

Non Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Products damaged by misuse, accidents, or unauthorized modifications
• Returns sent without prior approval

[MyPiFi to confirm] Any additional exclusions we should list?

Damaged or Defective Products

If your MyPiFi product arrives damaged or stops working unexpectedly, please contact us as soon as possible. We’ll work with you to find the best solution.

Possible resolutions may include:

• A replacement
• A repair
• A refund

Your pet’s comfort and safety always come first.

[MyPiFi to confirm] What warranty coverage length should we reference here, if any?

Purchases From Other Retailers

This policy applies only to purchases made directly from www.mypifi.com.

If you purchased MyPiFi from an authorized retailer, please follow that retailer’s return policy.

[MyPiFi to confirm] Authorized retailers to mention: [INSERT CURRENT RETAILERS]

Subscription Placeholder

[MyPiFi placeholder for future use] If MyPiFi introduces paid app features or subscriptions later, this section can be updated to explain cancellations, refunds, and billing.

We’re Here to Help

Questions or concerns? Our support team is happy to help.

• Email: support@mypifi.com
• Contact page: https://www.mypifi.com/pages/contact-us

Because caring for pets isn’t just what we do. It’s who we are.