We’re with You,
Every Step of the Way

If you are experiencing any Wi-Fi connection issues, please follow these troubleshooting steps in order.


Step 1: Verify Your Wi-Fi Network Requirements
Carefully enter your Wi-Fi password, as it is case-sensitive. The feeder cannot connect to hidden networks or public/guest networks that require a secondary login or agreement page (e.g., hotels, airports).


Step 2: Check Wi-Fi Signal Strength

A weak signal can cause connection drops or prevent setup. Try moving the feeder closer to your Wi-Fi router, especially for the initial setup. Once connected, you can move it to its desired location.


Step 3: Check for Router Restrictions

Advanced router settings can sometimes block new devices. Please check your router's administration page to ensure that security settings like MAC Address Filtering, Firewalls, or Parental Controls are not preventing the PiFi feeder from connecting to your network.


Step 4: Perform a Network Reset on the Feeder

If you still can't connect, resetting the feeder's network settings can resolve the issue.

To Reset: Press and hold the left button (the #1 food dispensing button) for 8 seconds and then release.
Status Light Tip: The indicator light will turn yellow during its connection process. If this light remains yellow for more than 5 minutes, please unplug the feeder, wait 10 seconds, and plug it back in to restart the device.


Note: Indicator Light Signal for wifi status
Green Flashing: Connecting to the network
Green Solid: Network connected, camera not live
White Solid: Network connected, camera live stream available
Red Slow Flashing: Network not connected or network interrupted
Blue Solid: System is upgrading the network

If your PiFi Smart Feeder is not dispensing food correctly, follow these steps first for most dispensing-related problems (e.g., no food dispensed, wrong amount, jamming noises).


Step 1: Verify In-App Schedule & Settings
Open the myPiFi app and double-check the programmed feeding schedule. Confirm that the correct times and portion sizes are set and that the schedule is enabled.

Step 2: Check Food Hopper & Bowl Level
Ensure the food hopper is filled above the minimum level line. If the food level is too low or the bowl is too full, the feeder may not be able to dispense properly.



Step 3: Inspect for Blockages

Empty the food from the hopper and visually inspect the dispensing mechanism and chute. Clear any visible obstructions or jammed kibble.

Step 4: Confirm Food Compatibility

The size and type of kibble can affect performance. Ensure your pet's food meets the recommended guidelines (see “Specification” in Shop Now page). Very large, small, or oddly shaped kibble, as well as overly oily or sticky foods, can cause jams.

Step 5: Calibrate the Low Food Sensor
Applicable for: The low food indicator light is on, but the hopper is full.

Procedure:
Press and hold the #2 food dispensing button (the right button).
While still holding the #2 button, briefly press the #1 food dispensing button (the left button) once.
Release both buttons.

Food Balance Indicator Status Description:
White Solid: Both food bins are full
Red Solid: One of the food bins is empty
Yellow Solid: Food jam or impeller misalignment
Yellow-green Solid: Overfilling of food causing impeller jam

For your safety and to protect the device, please unplug the feeder from its power source before you begin cleaning.



Step 1: Disassemble Washable Parts
Carefully remove the detachable components that come into contact with food. This typically includes the food hopper (the main container for kibble) and the feeding bowl.

Step 2: Wash Food-Contacting Parts
Three parts
can be hand-washed using warm water and mild soap. Please rinse them thoroughly to remove all soup residue.



Step 3: Clean the Feeder Base

The main body of the feeder contains electronic components and should never be submerged in water. Use a clean, slightly damp cloth to wipe down the exterior. Use a dry cloth to clean any areas near the electronics or power port.



Step 4: Ensure All Parts Are Completely Dry
This is a critical step. Before reassembling, allow all washed components to air dry completely to prevent moisture damage and keep the food fresh.



Step 5: Reassemble

Once all parts are clean and dry, reassemble your PiFi feeder, and it will be ready for use.

If you are experiencing issues such as the myPiFi app crashing, freezing, running slowly, or if settings are not saving correctly, please follow these troubleshooting steps in order.

Step 1: Restart the App & Check Your Connection
Force Close the App: Completely close the myPiFi app from your phone's recent applications menu and then reopen it. This often resolves minor glitches.
Check Internet Connection: Ensure your smartphone has a stable Wi-Fi or cellular data connection.

Step 2: Update the App

Go to the App Store (for iOS) or Google Play Store (for Android) and search for "myPiFi." If an "Update" button is available, please install the latest version to ensure you have all recent bug fixes and performance improvements.

Step 3: Clear App Cache (Recommended for Android)
For Android Users: Navigate to your phone's Settings > Apps > myPiFi > Storage & cache. Tap Clear cache. This can resolve performance issues without deleting your data.

Step 4: Reinstall the App
If the steps above do not work, a fresh installation may be needed.
Delete the myPiFi app from your phone.
Reinstall it from the App Store or Google Play Store.
You will need to log back into your account.

If you are unable to log into your PiFi account, please try the following:

Step 1: Check Your Credentials
Carefully double-check that you are using the correct email address and password associated with your account.

Step 2: Use "Forgot Password"

If you are unsure of your password, please use the "Forgot Password?" link on the login screen to reset it.

Step 3:Follow App Restart Steps
If your credentials are correct but you still cannot log in, please follow Steps 1 and 2 in the "App Performance Issues" section above to ensure your app and connection are working properly.

Follow these steps if your app shows the camera is "Offline" or if the video feed is black or frozen.

Step 1: Check the Wi-Fi Indicator Light on Your Feeder. The status light is the best indicator of the feeder's connection.
Solid White Light: The feeder is connected to your Wi-Fi. If the app still shows it as offline, please force close and restart the myPiFi app on your phone.
Solid Green Light: The feeder is connected to your Wi-Fi network but may be having trouble reaching PiFi's servers. Please try restarting your home router first, then power cycling the feeder.
Solid Yellow Light: This indicates a connection issue. Please unplug the feeder from the power source, wait 10 seconds, and plug it back in. Allow a few minutes for it to re-establish a connection.

Step 2: Verify App & Phone Settings
Check App Permissions: Go to your phone's settings, find the myPiFi app, and ensure you have granted it all necessary permissions, especially for "Camera" and "Local Network."
Check Your Phone's Connection: Make sure your smartphone has a stable internet connection (either Wi-Fi or cellular data).

If the live video is lagging, choppy, or has low resolution, it is typically due to a weak or unstable internet connection.

Step 1: Adjust Video Quality in the App
In the live camera view within the myPiFi app, find the video quality setting (it may show "HD" or a resolution like "1920*1080").

Step 2: Check for Physical Obstructions
Gently wipe the camera lens with a soft, dry cloth to ensure it is clean and free of smudges or debris.

Step 3: Improve Your Wi-Fi Connection
Reduce Network Congestion: On your phone, close other apps that might be consuming significant bandwidth (e.g., video streaming services, large file downloads).
Improve Signal Strength: If possible, move your Wi-Fi router closer to your PiFi feeder, or vice-versa.

For the best performance of all features, including two-way audio, please ensure both your myPiFi App and your feeder's firmware are updated to the latest versions.

Issue 1: You cannot hear your pet or their environment through the app.
If the audio feed from the feeder is silent, please try the following steps:
1. Check Your Phone's Volume: Ensure that the media volume on your smartphone is turned up.
2. Verify In-App Volume: Look for a speaker or volume icon within the live feed screen of the myPiFi app and make sure it is not muted.
3. Restart App & Feeder: If the issue persists, first completely close the myPiFi app. If that doesn't resolve it, try restarting your PiFi feeder by unplugging it, waiting 10 seconds, and plugging it back in.

Issue 2: Your pet cannot hear you when you speak through the app.
If your voice is not being transmitted through the feeder's speaker, please try these steps:

1. Check App Permissions: This is the most common cause. Go to your phone’s Settings, find the myPiFi app, and ensure you have granted it permission to access your 'Microphone'.
2. Use the "Tap to Talk" Feature Correctly: Make sure you are pressing and holding the microphone icon within the app while you are speaking, and releasing it when you are finished.
Restart App & Feeder: If the microphone is working in other apps, try restarting both the myPiFi app and the PiFi feeder to re-establish the connection.

If your camera's night vision isn't activating correctly, please follow these steps:

Step 1: Check In-App Settings
Open the myPiFi app and navigate to the camera settings for your feeder. Ensure that the Night Vision option is set to 'Auto' or 'On'.

Step 2: Test the Light Sensor
Night vision activates automatically in low-light conditions. If the room is dimly lit, it may not be dark enough to trigger the feature. You can test this by covering the small light sensor (usually located near the camera lens) with your finger for a few seconds to see if night vision turns on.

Step 3: Inspect for Obstructions
Ensure nothing is blocking the small infrared (IR) LEDs, which look like small dots surrounding the main camera lens. Gently wipe the camera area with a soft, dry cloth to remove any dust or smudges.

If you are not receiving alerts such as "Pet is coming," "Feeding Complete," or "Low Food," please follow these steps in order to resolve the issue.

Step 1: Enable Phone Notification Permissions 
This is the most common cause. Navigate to your phone’s main Settings menu, find the myPiFi app, and select Notifications. Ensure that you have allowed notifications and that alert styles (e.g., Banners, Sounds) are turned on.

Step 2: Verify In-App Notification Settings 
Open the myPiFi app and go to its internal Settings or Profile menu. Find Notification Preferences and check that the specific alerts you want to receive are toggled on.

Step 3: Check Your Phone's Focus Mode 
Make sure your phone is not set to a "Do Not Disturb," "Focus," or "Silent" mode, which can prevent notifications from appearing on your screen.

Step 4: Confirm Internet Connectivity 
For real-time alerts to function, both your PiFi feeder and your smartphone must have a stable internet connection (either Wi-Fi or cellular data).