If you are experiencing issues such as the myPiFi app crashing, freezing, running slowly, or if settings are not saving correctly, please follow these troubleshooting steps in order.
Step 1: Restart the App & Check Your Connection
- Force Close the App: Completely close the myPiFi app from your phone's recent applications menu and then reopen it. This often resolves minor glitches.
- Check Internet Connection: Ensure your smartphone has a stable Wi-Fi or cellular data connection.
Step 2: Update the App
- Go to the App Store (for iOS) or Google Play Store (for Android) and search for "myPiFi." If an "Update" button is available, please install the latest version to ensure you have all recent bug fixes and performance improvements.
Step 3: Clear App Cache (Recommended for Android)
- For Android Users: Navigate to your phone's Settings > Apps > myPiFi > Storage & cache. Tap Clear cache. This can resolve performance issues without deleting your data.
Step 4: Reinstall the App
If the steps above do not work, a fresh installation may be needed.
- Delete the myPiFi app from your phone.
- Reinstall it from the App Store or Google Play Store.
- You will need to log back into your account.