FAQ

Hello Pet People,

PiFi is here to ensure you and your pets have the best experience with our products. Your feedback is always encouraged as it helps us grow and improve.

To provide you with the fastest and most accurate support for any product-related questions, please include your Order Number and Serial Number (SN) in your message. This allows our team to quickly access your specific records.

Order Number: You can find this in the confirmation email you received after your purchase.
Serial Number (SN): This code is located at the bottom of the feeder's main upper body.

How can I track my order?

Your tracking number will be in the shipping confirmation email sent once your order has shipped. If you haven't received this email within 5 business days of your purchase, please reach out to us via our Contact Us page for assistance.

Will I receive a confirmation number when I place my order?

Yes, you will receive an order confirmation number via email immediately after placing your order. Please note that we typically process and ship orders within 1-3 business days.

How long will it take to receive my items?

For U.S. domestic orders, delivery typically takes 3-8 business days from the time of purchase. For the most accurate delivery estimate, please refer to the tracking information in your shipping confirmation email.

Please note: During peak periods (e.g., Black Friday, Cyber Monday, holidays), please allow up to 5 business days for your order to be dispatched.

How much does shipping cost?

Shipping costs for orders within the Contiguous U.S. are as follows:

Orders $75 and up: Free Shipping
Orders $35 - $74.99: $9.99
Orders up to $34.99: $5.99 Shipping rates for Hawaii, Alaska, and international destinations will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover etc. As well as Apple Pay and Google Pay.

Is checkout on this site safe and secure?

Yes. Our checkout process is fully secured with SSL (Secure Sockets Layer) encryption to protect your personal and payment information.

If I enter my email address, will you sell my information?

No. We have a strict policy against selling customer information. We use your email address exclusively for order-related communications and, if you opt-in, for sending newsletters with promotions and discounts.

What is the return policy for the PiFi Smart Feeder?

We offer a 30-day money-back guarantee on all PiFi products. If you are not completely satisfied with your purchase, please visit our Contact Us page within 30 days of receipt to initiate a return.

Contact Us

Get in Touch with PiFi

We’re here to help!

Whether you have a question about our products, need support with your PiFi device, or just want to say hello, we’d love to hear from you.

support@mypifi.com

Monday – Sunday: 8AM – 9PM (PST)

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