If you are experiencing any Wi-Fi connection issues, please follow these troubleshooting steps in order.

Step 1: Verify Your Wi-Fi Network Requirements
Carefully enter your Wi-Fi password, as it is case-sensitive. The feeder cannot connect to hidden networks or public/guest networks that require a secondary login or agreement page (e.g., hotels, airports).

Step 2: Check Wi-Fi Signal Strength 
A weak signal can cause connection drops or prevent setup. Try moving the feeder closer to your Wi-Fi router, especially for the initial setup. Once connected, you can move it to its desired location

Step 3: Check for Router Restrictions 
Advanced router settings can sometimes block new devices. Please check your router’s administration page to ensure that security settings like MAC Address Filtering, Firewalls, or Parental Controls are not preventing the PiFi feeder from connecting to your network.

Step 4: Perform a Network Reset on the Feeder 
If you still can't connect, resetting the feeder's network settings can resolve the issue.

• To Reset: Press and hold the left button (the #1 food dispensing button) for 8 seconds and then release.
• Status Light Tip: The indicator light will turn yellow during its connection process. If this light remains yellow for more than 5 minutes, please unplug the feeder, wait 10 seconds, and plug it back in to restart the device.

Note: Indicator Light Signal for wifi status

• Green flashing: Connecting to the network
• Green solid: Network connected, camera not live
• White solid: Network connected, camera live stream available
• Red slow flashing: Network not connected or network interrupted
• Blue solid: System is upgrading the network

If your PiFi Smart Feeder is not dispensing food correctly, follow these steps first for most dispensing-related problems (e.g., no food dispensed, wrong amount, jamming noises).

Step 1: Verify In-App Schedule & Settings
Open the myPiFi app and double-check the programmed feeding schedule. Confirm that the correct times and portion sizes are set and that the schedule is enabled.

Step 2: Check Food Hopper & Bowl Level
Ensure the food hopper is filled above the minimum level line. If the food level is too low or the bowl is too full, the feeder may not be able to dispense properly.

Step 3: Inspect for Blockages 
Empty the food from the hopper and visually inspect the dispensing mechanism and chute. Clear any visible obstructions or jammed kibble.

Step 4: Confirm Food Compatibility 
The size and type of kibble can affect performance. Ensure your pet's food meets the recommended guidelines (see "Specification” in Shop Now page). Very large, small, or oddly shaped kibble, as well as overly oily or sticky foods, can cause jams.

Step 5: Calibrate the Low Food Sensor

• Applicable for: The low food indicator light is on, but the hopper is full.
• Procedure:
• Press and hold the #2 food dispensing button (the right button).
• While still holding the #2 button, briefly press the #1 food dispensing button (the left button) once.
• Release both buttons.

Food Balance Indicator Status Description:

• White solid: Both food bins are full
• Red solid: One of the food bins is empty
• Yellow solid: Food jam or impeller misalignment
• Yellow-green solid: Overfilling of food causing impeller jam

For your safety and to protect the device, please unplug the feeder from its power source before you begin cleaning.

Step 1: Disassemble Washable Parts
Carefully remove the detachable components that come into contact with food. This typically includes the food hopper (the main container for kibble) and the feeding bowl.

Step 2: Wash Food-Contacting Parts
These parts can be hand-washed using warm water and mild soap. Please rinse them thoroughly to remove all soap residue.

Step 3: Clean the Feeder Base
The main body of the feeder contains electronic components and should never be submerged in water. Use a clean, slightly damp cloth to wipe down the exterior. Use a dry cloth to clean any areas near the electronics or power port.

Step 4: Ensure All Parts Are Completely Dry
This is a critical step. Before reassembling, allow all washed components to air dry completely to prevent moisture damage and keep the food fresh.

Step 5: Reassemble
Once all parts are clean and dry, reassemble your PiFi feeder, and it will be ready for use.